Amid fierce competition and sinking oil prices, Noble Drilling cast about for ways to better support its rigs and increase uptime levels. Worldwide maintenance director Ron Swan saw an opportunity to improve uptime by using new communications technologies and grouping the company’s top troubleshooters in a new Real-Time Technical Support Center.
The RTTSC, opened in the company’s Sugar Land, Texas, headquarters last year, provides access to the maintenance, reliability and technical support teams, which are situated in an adjoining area of the Noble Drilling offices.
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