Terms

Subscription Terms and Cookies Information

Subscription Terms

 

Rates and payments

Prices are set by Upstream AS and displayed on the website and in the newspaper. Upstream reserves the right to increase the subscription rates. The prices quoted include the paper copy and full online access. Local taxes may apply. We accept bank transfers or credit/debit card. We accept Visa, MasterCard or American Express. Bank details are provided on all our invoices, and a credit card form is available on the back page of our invoices. We do not accept checks.

 

Credit terms

Upstream subscriptions are paid in advance. Credit terms are 28 days from date of invoice. Renewal invoice will be sent 6-8 weeks prior to renewal date.

 

Subscription terms

Upstream subscriptions are available for 3, 6, 12, 24 or 36 months. All subscriptions are automatically renewed, unless we are advised otherwise. As a subscriber you will receive letters and emails from Upstream unless you have unsubscribed. The content of the communication will be service messages, offers, news alerts or other useful information regarding the subscription and your benefits. Upstream will treat your contact details confidential and will not be shared.

 

Login details

Login details are sent to the subscriber only, unless prior permission has been given for login details and passwords to be forwarded to a different trusted individual. Your ID should be your email address and password may be chosen. If you forget your access details, please contact us via My Upstream; www.upstreamonline.com/myup select “Forgot my password” on the login page or contact your nearest Upstream office.

 

Number of licenses

Please note that the number of licenses (accesses) to upstreamonline.com is limited to the number of subscriptions on your account. Your username and password are personal and may not be shared by anyone else. Upstream offers a variety of corporate and multiple-access options. If you have a subscription that is shared with colleagues or you and your colleagues could benefit from wider access to our valuable print and or online services, please contact: subscribe@upstreamonline.com For any changes to your subscription, please contact us through My Upstream; www.upstreamonline.com/myup, email subscribe@upstreamonline.com or contact your nearest sales office.

 

Invoice copies

If you require an invoice copy, please email: accounts@upstreamonline.com.

 

Standard subscriptions

The standard subscription includes the weekly newspaper and full digital access including all articles from Upstream since the launch 1996.

 

Delivery

Upstream is distributed via first class mail, and subject to deadlines stated by the individual mail service companies globally. If you are not receiving the paper as normal, please contact customer service either via email or by calling your closest sales office. Delivery inquiries are highly prioritized. Upstream is printed in the UK, and delivery date is dependent on your location.

 

Cancellation

All subscriptions are renewed automatically unless notice is given. We reserve the right to terminate the subscription at any time, due to lack of payment. Lack of payment is not considered a valid resignation, however, and a balance invoice will be issued if the subscription is terminated due to lack of payment. The subscriber will receive reminders from Upstream until payment has been received. Cancellation is always required in writing either by letter or email. If a cancellation is received after the renewal date, a balance invoice will be payable for the period used. Upstream reserves the right to make changes in the product as well as terms and conditions. Major changes will be notified in the paper and/or via email.

 

Contact details

Finance: accounts@upstreamonline.com Subscription sales: subscribe@upstreamonline.com Delivery: delivery@upstreamonline.com Login: login@upstreamonline.com

 

Do note that all changes such as delivery details, contact person, subscription term, change of password or other changes to your subscription or payment for your subscription can be made at: www.upstreamonline.com/myup

 

Cookies Information

Upstream uses information files (cookies) to customise content and develop our digital publication and services (hereafter referred to as “digital solutions”).  Information files or cookies are small data or text files which a website may store on your computer or mobile device when you visit a site or page. The cookie will help the website, or another website, to recognise your device, choices and preferences the next time you visit. Web beacons or other similar files can also do the same thing. We use the term cookies when referring to all files that collect information in this way.

We use cookies for many purposes, primarily for analysis, but also in connection with marketing to customise content and advertising optimally. Examples are:

• General statistics for our digital solutions and their performance

• Manage User-ids and preferences

• Remember-me functionality for log-in

• Manage access control for various products and services

• Improve technical performance and quality on our sites

 

We use several types of cookies:

 

Session-based cookies

Session based cookies are automatically deleted when you close your browser. We use these to register when you are online on our digital solutions, and how you navigate, for instance while using MyUpstream pages.

 

Fixed cookies

These cookies are used to collect information on authentication and preferences. They aren’t deleted when you exit the browser but on a later designated date, or when you delete them yourself. By using these cookies we optimise the performance of our services and can make sure your log-in details and preferences are remembered the next time you log on. We also use them to track your use of the website and to remind you to update your subscription details from time to time.

 

Third-party cookies

We may also use third-party cookies that could be both session-based or fixed. They are typically used in advertisements on our digital solutions. If you click on links provided by a third party, terms and conditions for these third-party suppliers apply, including their cookie policies. We allow advertisers to place such cookies on their advertisements to enable them to monitor the efficiency of their advertising. This is limited to anonymous data and cannot be traced back to you as a person.

 

Disabling cookies

You may at any point disable cookies in the settings or internet options menu in your browser. There are also tools that can monitor and give you the overview of which cookies are used on the web pages you visit. To learn more, see for instance www.aboutcookies.org or www.allaboutcookies.org.

 

Cookies are essential to the administration of our subscriber-based services. If you do disable our cookies you will find that certain sections of our website do not work. For example, you will have difficulties logging in or viewing articles.