Hc Technology

Point and troubleshoot

Remote technical support has played a major role in slashing Noble Drilling’s downtime from 10% to 4% in about a year. Jennifer Pallanich hears how new technology and equipment, collaboration, and a constantly updated archive have led to a “quantum leap” in troubleshooting.

Close-up: Michael Guillory, electrician onboard the ultra-deepwater drillship Noble Don Taylor, uses the Onsight camera to help the RTTSC support staff troubleshoot a fault in an electrical cabinet
Close-up: Michael Guillory, electrician onboard the ultra-deepwater drillship Noble Don Taylor, uses the Onsight camera to help the RTTSC support staff troubleshoot a fault in an electrical cabinet
Published 16 September 2016, 00:00Updated 4 January 2017, 14:06