Overly extensive procedures risk creating an atmosphere where responsibilities are unclear and workers are more concerned with fulfilling requirements such as completing lengthy checklists as they perform their work rather than achieving good performance, the conference heard.
“The danger with paper is people tick the boxes and people somehow believe that that has made them safe,” Simon Durkin, vice president of Safety, environment and social performance at Shell Netherlands told the 21 World Petroleum Congress in Moscow.
“Ticking
